Helpful Tip

Do you really know what diners want?

Customers say health-conscious food is their priority. Operators rank it last on their list. That gap is a real opportunity, if you grab it.

Original:
June 20, 2026
Updated:
June 20, 2026
Read time:
6
mins
Author:
Vi Trang

In this article

Here's something that might surprise you.

When Australian diners were asked what they most want to see on menus in 2026, their top answers were health-conscious food, things like low-sugar options, high-protein dishes, and wholesome, natural ingredients. Close behind that was sustainably sourced food, local produce, seasonal ingredients, that kind of thing.

When the same question was put to venue owners, asking what they're planning to add to their menus, the top answer was fusion food. Nearly half of operators said they were planning to add fusion dishes.

But only 11% of customers said fusion food was what they most wanted to see. And health-conscious food, mentioned above, was dead last on operators' lists at just 8%.

That's a big gap. And it's worth thinking about what it means for your venue.

Why the gap exists

It's not that operators are ignoring their customers. Menu decisions are shaped by lots of practical realities: what's available from suppliers, what the kitchen can execute, what the food cost looks like, what the team is skilled at cooking. Health-conscious food can sometimes be harder to price well. Fusion dishes might feel more exciting to put on a menu.

But the gap is real. And while customers aren't necessarily going to walk out of a venue because it doesn't have a high-protein bowl on the menu, the broader shift in what people value when they eat out is something worth paying attention to.

Who's actually driving the demand

The demand for health-conscious food isn't coming from the youngest diners. It's coming from older ones. Baby Boomers are the most likely to want healthy options on menus, followed closely by Millennials. Gen Z, despite being the generation most associated with food trends, are the least likely to prioritise it.

This tells us something important: this isn't a trendy, youth-driven food movement that might fade in a year or two. It's a long-term lifestyle shift, driven by people who have the most spending power and who are making deliberate choices about how food fits into their lives. That makes it worth taking seriously.

A marketing opportunity for you

Here's the thing that most venues are missing: if you're already doing good things in the kitchen (using local produce, cooking with quality ingredients, offering lighter options), you might have a story to tell that you're not telling.

Sustainable sourcing has been in the top two of what customers want for three consecutive years. That's not a trend but a consistent value. And yet most venues that source locally or seasonally barely mention it in their marketing.

If your café gets its eggs from a local farm, say so. If your restaurant builds its menu around seasonal produce, talk about it. If you offer genuinely nourishing food options, put that front and centre.

If you're not there yet

Not every venue needs to overhaul their menu to take advantage of this opportunity. But it's worth asking: are there small, genuine additions that would signal alignment with where your customers are heading?

A couple of lighter options. A plant-based dish done really well. A clear note on your menu about where your produce comes from. Sometimes a small, authentic move communicates more than a full menu redesign.

The gap between what customers want and what venues are planning to offer is a real opportunity. If you close that gap, you'll be more relevant to diners who are increasingly choosing places that reflect their values.

You have what customers want, but aren't sure how to bring more people in?

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